Why Do I Incur More Declines With 3D Secure Processing?

This is among the most common payment processing questions. With 3D Secure payment processing—or what is more commonly known as Verified by Visa or MasterCard Secure Code—cardholders create one password associated with their credit card account to authorize transactions. However, since many merchants do not use 3D Secure payment processing, cardholders often forget their password. This causes their credit card issuing bank to decline the transaction.

Can I Process Payments For More Than One Website?

Yes. E-commerce merchants can process payments for as many websites as they wish. However, if the products on Website A are different from those on Websites B and C, then you will need to apply for separate merchant accounts for each website. To process payments for a new site through an existing merchant account, your account manager must approve it if it was not originally included on your application.

If The Nature Of My Business Changes, Can I Still Accept Payments

This is also among the most common payment processing questions. If you change the nature of your business, then you MUST inform your merchant account manager. We will then determine if your new business type breaches your payment processing contract. However, if the nature of your business changes so drastically, your acquiring bank may not be able to provide you with a merchant account. In this situation, we will help you obtain a new merchant account through one of our many banking partners.

Additionally, if you do not notify Octapay or your merchant account manager of such changes, it is considered a breach of contract . Merchants may be subject to fines, delays in payouts, merchant account interruptions or even a terminated merchant account.

Why Do Some Of My Customers Receive An International Charge?

If you sell goods or services to customers internationally, some of them may see an additional charge called the international transaction fee. International transaction fees range from $0.45-0.60 and as much as $1.25. Neither Octapay nor your acquiring bank imposes this fee. It comes from the cardholder’s issuing bank.

What Is The Difference Between Authorization And Settlement?

Although similar, authorizations and settlements are two different things.

Authorization occurs when your customer’s issuing bank approves the transaction request. Either the customer has sufficient funds in his bank account to process the debit card purchase or he had enough credit left on his account to make a credit card purchase. Alternatively, if there were insufficient funds in either bank or credit card account, the issuing bank would decline the transaction.

There are several other reasons why a bank would decline a transaction request: Expired card, incorrect information provided, or the cardholder canceled the account. The merchant does not receive approved funds at this part of the transaction.

A settlement occurs when the pending amount of approved funds has successfully transferred from the bank or credit card account to your merchant account.

What is the difference between fraud and non-fraud disputes?

Fraud disputes are instances in which the cardholder claims their card was used fraudulently, or it was used without their knowledge. 

Non-fraud disputes are instances in which the cardholder is aware they authorized the transaction, but they are disputing it nonetheless. Reasons for a non-fraud dispute include, but are not limited to:

  • Non-receipt of merchandise
  • Defective goods
  • Service cancellation
  • Refund request was denied
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